The good the bad and the ugly. EE scored better that their parent company – BT. Hi viewers, Diabolical broadband and wifi. * One or more of these files was not uploaded due to an invalid file type. Broadband Which? Only the latest review will count in the company's TrustScore. EE TV can be added onto any broadband package. I left EE and joined another supplier for my BB service.. now I’m left without internet for 2 weeks!!! I work full time and have not got time to wait on hold for extended lengths of time and wait in for engineers to resolve a service I at a quality Ishould have been receiving, not once was I informed anyother tests would be provided. Write a review ... Been with ee broadband for years .rang them to negotiate new deal .didnt seem the slightest bit interested infact i involved in a 3 way conversation as she was more interested in talking to her colleague than me .conversation didnt even last two minutes. I recommend TalkTalk at the moment if I'm being honest. As is standard among most broadband providers, EE offer the choice of ADSL (slower) or fibre (faster) broadband options with either option including a home landline inclusive within the price and unlimited downloads. Because if I or any decent customer see the same signs showing up from the past about BT appalling and crooked services showing up again through these types of incident of their product and services through EE Ltd from what I just recently experience with their product and services that BT Ltd controls what is that saying about BT Network Ltd in general. Just renewed my contract as EE matched the best price I could find for my home fibre broadband, since the initial hitch setting up I've had no problems, my connection is stable and fast, Thank you EE. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Credit: EE Mobile Broadband – https://youtu.be/QTrwmy6ABUQ. EE broadband is delivered through the Openreach network which is the same broadband infrastructure used by other broadband providers such as Sky, BT, Plusnet, John Lewis, TalkTalk and Vodafone. EE’s fibre broadband is available to around 90% of UK households. My broadband is slow and keeps dropping off. For phone services I guess it's OK, however most services are, but broadband... drop dead. I just want this company to just F**K off and just leave me alone and stop stalking me for money I don’t owe them anymore. Nearly 2 years ago I added a mobile contract to my existing contract for my daughter taking a 1gb monthly contract as I am grateful to have the use of the data share facility. We know that price is important, so we only give the award to companies we feel charge a reasonable price for their services. We use cookies to allow us and selected partners to improve your experience and our advertising. Has anyone had any problem switching during lockdown . We use cookies to allow us and selected partners to improve your experience and our advertising. With EE broadband you have the option of fibre broadband or mobile broadband if you do not have a phone. I have multiple times had to call EE mobile to add mobile data as the Wifi was not available at home. If they charge too much, they're not eligible to be Recommended Providers, whatever score they receive in the survey. We've surveyed thousands of broadband users and can tell you everything you need to know about EE broadband – including whether to sign up for one of its deals. Subsequently harassed for £92 because of leaving before 12 months. EE’s customers were satisfied with the broadband speed. Read this first! That's not all. EE may be cheap but it certainly isn’t cheerful. I don't live on a remote mountain but in central London. Yes go ahead and spoil my credit with credit agencies through your crooked services, you see if I care because you are not going to get another dime out of me to satisfy your greedy selves. Which? Could EE turn things around in 2020? Awful customer service. Those on ADSL will need to use an alternative router supplied by EE called the EE Bright Box. I'm still getting letters telling me I have outstanding amounts for a phone which has been switched off, and I directed EE to terminate. Appalling performance on phone and broadband. If you're a potential customer of EE, good luck! Because these organizations have being scamming there customers for many years with money based on their services and what I experience now in this issue with payment on the behalf of their product, they are pulling the same sort of stunt or devious criminal schemes of ripping customers off through EE Network Ltd until this very day. Importantly if you have gamers in your household you will want to have a broadband connection that is both fast at downloads and uploads. Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above. I've made a complaint to Ofcom. 0.9/5 . This website uses cookies to improve your experience. So the big question to ask is are EE any good as a broadband provider? We know that price is important, so we only give the award to companies we feel charge a reasonable price for their services. I have just swapped to EE Fibre 1 Broadband from Virgin Media. We've surveyed thousands of broadband users and can tell you everything you need to know about EE broadband – including whether to sign up for one of its deals. Use the EE broadband availability checker to see what speed is available in your area. But if you live in a household where there are plenty of Wi-Fi capable devices then you will likely want to consider one of the faster fibre options – particularly if those in the household enjoy streaming TV, movies and music which can use a lot of bandwidth. At its best it'll be average but I can't play a game without touching 150ms as the ping the download speed isn't too bad at an average of 34mbps but that can drop to 15 at times. EE broadband review. Written by: Michael Forrester Rating: 4 out of 5, Click back to the best EE broadband deals, Our guides will help you to make the best broadband choices, All EE broadband packages are unlimited - no caps on data, Extremely competitive broadband pricing - great value, Up to 20GB mobile data boost for EE mobile customers. Internet went down and I rang customer service to be informed there is an outage is my area.... AND ITS GOING TO TAKE A WEEK TO GET BACK ONLINE. EE’s broadband offerings are very persuasive. Yet the house next door has EE and they have no issues.I decided to buy out the remaining 6 months of my contract. Phone GSM OK, Data speeds, meh, broadband, AVOID AT ALL COSTS! Well, I've been with EE for nearly a decade with BB and about 12 years for my mobile.BB started ok, at the time it was only BT in my street. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Use Which? They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. The slower ADSL broadband option would be a good option for those that … EE’s broadband is hard to fault. Yes you can keep your existing lanline number but you need to ensure that you provide it to EE when you are planing your broadband order. A bit more expensive but you often get what you pay for. It's ass. As with every other Internet Service Provider, you will find plenty of good and bad reviews online so we have based this EE broadband review on results from the latest Ofcom (Office of communications) broadband and telecoms report published in August 2020. Verdict: are EE broadband any good? Here's a round-up of EE broadband's best features: Good mix of price and quality; Offers ultrafast speeds; Ties in with a top-class mobile service; Options for rural properties; Excellent customer service That gets you EE TV – which EE reckons is worth £300 – plus unlimited broadband up to speeds of 17Mbs, and free weekend calls. Continue reading our review to find out. Recommended Providers: discover which two providers impressed most in our latest survey. EE’s top end speeds of 145Mb and 300Mb are still being rolled out across UK so are currently not available to all households. Honestly I see no evidence whatsoever that they care about their customers...I was still fearful about switching because still in contract to Sky & at least it worked after a fashion - think'dial up'. Help us improve the information on the page. For help and support, you can contact EE broadband support using these numbers: Tags: ee broadband dealsee broadband deals ukee broadband deals with bt sportee broadband offersee broadband packagesee broadband reviewee broadband reviewshow good is ee broadbandis ee broadband goodreview of ee broadband fibrereviews for ee broadbandswitch to ee broadband, Internet Broadband Reviews and Guides © 2020 | Broadband Speed Test | Top 6 Broadband Deals This Month | Best Broadband in Your Area | Postcodes | UK ISP Rankings. reveal the level of complaints to Ofcom by EE customers. By continuing to browse you consent to our use of cookies. I should of known better to trust my instinct originally not to of taken out that home broadband services in the first place, especially when I found out that you have big time crooks like BT Ltd running your company all along. I felt bullied by EE and said as much when I agreed to a contract I never asked for and stated I didn't want to change but conveniently EE no longer have the recorded call. Cutouts on both broadband and wifi signal. You get an EE TV box, which gives you basic Freeview TV plus loads of apps. They are now top of the leader board in complaint handling and second in overall customer satisfaction. To summarize the review EE Ltd are trying to deceive me that they never received all of my payments by postal order cheques by recorded post, even though EE have confirmed two payments out of the four payments by correspondence on the 22nd March and 22 June 2020 that they have received those payments I have sent. An impartial and unbiased review of EE broadband. EE broadband review by Jon. No you do not need a phone line for EE broadband.
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