cancel direct debit telstra

To be eligible for the Direct Debit points, they must not already be on Direct Debit, Points will be applied automatically within seven days, after the first Direct Debit payment has been processed, The offer must be presented to a customer via Next Best Action (in store) or the 24x7 App. I’m still showing the Xbox only. I've been told that my account is not eligible for now, but not to worry as the invite offer is still on-going. 5. @netsurfer: Points 6 only says if cancel within 6 mths, the bonus points won't be retained - this is on the basis that you received bonus points already. 125 0 obj @netsurfer: the word retained is key here - it does not say not "eligible". (accidentally, but may need to leave it there for 6 months before fixing it) Hello, I cannot setup direct debit. Login. Point 6 could be used against people previously on DD. New addition to their chat window when you try and get through to a rep (regardless of the reason). Now my new bill is $140 instead of $70 which It now - 870447 Does that mean exist DD customers can cancel and re-register DD by 13/12 and also get 50k bonus points? Cancelled DD. Saved a transcript as well just in case. I'm guessing everything good will be sold out and restocked within 6 months time. I tried turning it off but I doubt the offer will still be up at that point . Me - 22:50 So how do you become eligible? x�c```b``d`e`tgb�0�� d��w��3�"N�ͼ_=MESo�.�S��L��a? Was just checking my services in the Telstra app and there is a banner advertising 50000 plus points for signing up to direct debit, that’s a bit more than what it costs for a redemption on a pair … Deals. (Not sure why but others mentioned doing it) Thought I try the iOS app and it is there constantly. And, the T&Cs were changed slightly 3 hours ago. x�cbd`�g`b``�"�LA$c��&s@��_0�,� L��"��0�&��o`5�`R,��6$٥H�,`�n��؝�`q-�m �� @leyton01: So, will still get the points and then taken away? (1-��ܹ�1��lэ��ث�`&b�b�q^�3�v5��C��u,zGHdboM��`�J��I��&0T��F9hwI�E ��9�#~�ɻ�Abby��,�q i"V��:��[0�@��(��ǚC�pgx� ��#G.�r��|z��`��d�q24��y��#��n[p`k#sP�. When I went to Telstra chat to ask about an account issue, before getting connected to agent, the chat window provided a link to the deal or at least a link to the crowd support page explaining the deal. They can't do anything about it. Does this work for prepaid customers? Customers that remove Direct Debit within 6 months will not be eligible to retain the bonus points. Is it just me or has the option to set a max limit for the DD now disappeared when trying to set it up? I just chat with them a few minutes ago and they told me I am not eligible (I cancelled DD yesterday) as the promotion is only for customers never had DD set up. endobj App wouldn't show the promo no matter how many times i refreshed. Deal: 50000 Telstra Plus Rewards Points for Direct Debit, Store: Telstra, Category: Mobile. Then she surprisingly said that "I see, they might have read that on a third party websites which are only hearsay". Cancelled direct debit, still debiting! @��8��W� po;L�3��GvQN�C?�S��S�zs��_��ab�Ǝ��'Ճ�#i�vS6�y#��'r�4wl� ��˫x��J��%��#��%�\�Q˫�� 1 ��h+� ��p�i�� ;W��;�_��p��W��M�4��E�qĥK�T��{(��a��,�J��{b�Z��p��h��?�+B~W��{ ��k��-�4r ~��]��2ɠDf�eP\V�c7aذ^�� In this case you receive it from 14 days after enrolling into plus. Hadn't showed up for the past two days (just Xbox offer) but today it showed up :) Installed the 24/7 app. I have a postpaid account and have never had DD before. Ditto as above two posts, banner changed today to the offer! not with Telstra, it says in the terms and conditions you have to stay on it for 6 months if you want the 50'000 but since they are sending the points out within 14 days when paying with dd I don't think they can do anything about it if we cancel once the points come through. which has all the relevant information about eligibility and links to sign up. Archive View Return to standard view. I cancelled DD, but the 50K points banner not showing up on my app, only XBox one. Dealing with Telstra is always like playing lottery…. You may try to do those steps but I'm setting your expecatation that if you didn't receive the Telstra plus points it means you're really not eligible. You need to pay for those points? %PDF-1.5 Why can’t Telstra not provide clear information that is not confusing/misleading? So, when is the exact starting point of cancellation detection? 4. /�F�Z)��C��nd�8>�sX��k�[�p$��$��m�5IK�H��7� ��u֚e��5��Ժ��,yD:��m�ڹ�&�0 Lol. so none of that says that previous customers are not eligible, Jo Ann - 15:06 Jelly - 22:53 Eligibility Do you have any idea what I need to do? Mobile carriers. To find out more, go to http://www.telstra.com/directdebitsetup. Customers who are not enrolled in Telstra Plus at the time of making their eligible purchase will see their bonus points within 14 business days from enrolment. By accepting the bonus points you agree to use them in accordance with the Telstra Plus terms and conditions, available at https://www.telstra.com.au/plus/terms-and-conditions and any point redemption terms and conditions that apply to the reward you utilise your Telstra Plus points for. If you were to cancelled it, then re-apply, would you trigger clause 6 - cancellation within 6 months will not be eligible? &��f ix"1�5�yI�r"��a_��[�(yP�΃��B ˟�a��Z��e��8��}��a�� )��5(��^��X'�#�p2��Оc\�R�g�Q�.Q9!.�x|�81i��䌻�N��0E�DN�� 0�:��c*��s��}�? Live. What if we used up the bonus points? I also chatted with them but the staff did not offer me anything, just said there may be some rewards for old customer in the future…, may be some rewards for old customer in the future…. When paying by direct debit do you receive any confirmation of payment such as an email or other rec ... Hi I have accidentally requested a direct debit to be set up tonight can I please cancel that reques ... With direct debit there’s no need to give paying your bill another thought. just reading at T&C it doesn't say anything about existing members so going to chat and see how it goes…, my dd just went through yesterday so ill update when it shows on mine. 127 0 obj 129 0 obj They said yes and confirmed its OK. Have re-setup DD now.. will see how it goes. So i am a returning Telstra customer, after porting out for a month and now back in via one of the JB deals. After telling them I saw it in the 24x7 App and had a screenshot, I was told if they remove the Direct Debit and I reapply, I would be able to trigger for the full 50,000 points. Added DD with a different bank account. I dont have Direct debit setup on my new account and never have - im wondering as i was a previous customer with it setup on an old account, if this is affecting why it is not showing for me? Deal: 50000 Telstra Plus Rewards Points for Direct Debit, Store: Telstra, Category: Mobile (Page 1) ... Click on "manage direct debit" from the homescreen of the app and then click "cancel direct debit" at the top. I’ve never seen anything but the X Box banner but have signed up based on the advice from Crowd Support. Jelly - 22:54 That is what we have here in the system. Crowd Support chat is telling people its for anyone who sets up DD before 13/12 (or has it active already). Is the S9 Lilac for 48,000 point plus $600 good value? Looks like I'll have enough points to get a Galaxy A30 once they go through. I will be pretty annoyed if I don’t get the points. U�9��z��)��ӥ�Z X� ��noq^�(�cϬ\/�� ( W�,�1x�2��k��Sq��C�� ?.��rH$E�{��A��T(, Take the hassle out of managing your bills by setting up Direct Debit. Edit: Just tried using the "pay my full bill" option and it worked a treat, hopefully I get my 50,000 reward points! Together with My Account and the Telstra 24x7 App, the options on this page will make your admin easier. I will try different staff later. Want as many people to get it, especially loyal customers, but Telstra are known to be nasty to existing customers. If you're contacting us about setting up direct debit and take up our 50,000 Telstra Plus points offer then you can do so via the Telstra 24/7 App and clicking on the appropriate link OR you can check out crowdsupport. Appeared? Join. So does that mean previously enrolled DD customers that cancel and re apply are eligible? 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